Terms & Conditions

Return & Refund Policy

ah! Floral Design Studio

Last updated: [insert date]

At ah! Floral Design Studio, each piece is created by hand using seasonal, locally sourced flowers and natural materials. Because of the nature of floral work, our return policy reflects both sustainability and fairness.

Fresh & Bespoke Floral Items

All fresh flower arrangements, seasonal bouquets, wreaths, wedding flowers, installations and other made-to-order or bespoke items are non-returnable and non-refundable once delivered or collected.
This includes custom designs and time-specific orders.

If Something Isn't Right

Your satisfaction matters to us. If you feel there is an issue with the quality of your order:

• Please contact us within 24 hours of delivery or collection

• Email aga.higgins@gmail.com or call 083 865 0575

• Include your name/order details and a clear photo showing the issue

This allows us to fairly assess the situation.

Quality Issues

If an item arrives damaged, is significantly below expected quality, or deteriorates prematurely, we may offer (at our discretion):

• A replacement (where possible), or

• A partial refund or store credit

Each case is reviewed individually.

Non-Perishable Items

For non-perishable products such as dried flower pieces or floral keepsakes:

• Returns or exchanges may be requested within 14 days of delivery

• Items must be unused, in original condition, and (where applicable) original packaging

• Please contact us before returning any item

Refunds

Approved refunds are processed via the original payment method.
Delivery or shipping costs are non-refundable unless the issue was due to our error.

Cancellations

Orders may be cancelled before work has begun.

For bespoke or seasonal orders, cancellations must be requested at least 48 hours before the scheduled delivery or collection date.Enter your text here...